Hello everyone, Today I would like to share a case, which happened at our customer UCCE recently. They tried to configure Ringing On No Answer (RONA) logic in their contact center. However when they tested…
In this short post I will explain you how to fix the issue, when the Supervisors can’t send a text message to one of the monitored agents in Cisco Webex Contact Center. The supervisor complains,…
The problem description: Agents complain that when they login to their Webex Contact Center desktops, they can’t use the digital channels like Chat, Email, Messengers, SMS, etc. And of course they do not therefore receive…
Sometimes, when you develop an IVR application, there can be a challenge of adding Dial an Extension option to a voice menu; i.e you have to do something like this in your menu: “If you…
Today I am going to share with you, my dear readers, some experience of working with Cisco cloud telephony – Cisco Webex Calling. One of my customers received his own tenant in Webex Calling and…
In many UCCX scripts a developer can meet a task to spell or pronounce some phrases from intermediate variables whose values are dynamically determined based on runtime script information. For example, the customer enters his…
Being a Cisco Instructor, I often receive practical questions from my students and customers about some configurations of Cisco UC products. Many scenarios are not clearly described in Cisco documentation and therefore can be found…
In the previous parts of our Cisco Voice Gateway story we identified what analog voice ports are. Also we talked about different types of analog supervisory signaling. Now let’s see how we can use our…
Now you already know what Cisco Voice Gateways are and which types of analog voice ports they can use. It is time to discuss signaling processes on FXO and FXS ports. As it was shown…
Some days ago I helped one guy to solve his problem with the voice menu in his UCCX script. He had UCCX integrates with Nuance ASR and he was asked to provide a menu with…
Recently, we talked with you about using Python for network programming. Let me share you an simple example of a Python script, which helps me a lot in my work. Before every course the trainers…
Today we are going to continue our conversation about Cisco Voice Gateways. In the beginning we defined what the voice gateways are, and now it is time to see how we can connect our VoIP…
This post I’d like to write mostly for myself as a reminder, because I have to deal with such a situation very often during the labs on our Cisco UC courses. Unfortunately I always forget…
The previous topic about Caller ID issues on Cisco FXO ports was of interest to many readers, and that’s why I decided to write series of posts about Cisco Voice Gateways for beginners. I see in…
This morning I participated in a discussion on Cisco Community about a problem with Caller ID on FXO port. And this discussion reminded me my recent experience with a similar problem, which one of my…
Hello everyone, Let’s continue our conversation about collecting logs for Cisco Contact Center Enterprise (CCE). In the first part of the story we saw, how to retrieve the logs with Diagnostic Framework Portico. Now it…
In the beginning of 2022 we discussed how to collect Cisco Contact Center Enterprise logs with Diagnostic Framework Portico. From time to time my students and customers face the issue when they can’t open the…
When the engineers deploy Cisco UCCX or Cisco Unity Connection and integrate such system with Cisco Unified Communications Manager (CUCM), one of the common task is to configure so called CUCM AXL User credentials. Of…
The era in which a network engineer only had to manage or configure one device at a time is quickly disappearing. With the growth of network devices, the adoption of cloud, and the desire of…
One of the most frequently asked question, when connecting Cisco Unified Communications Manager (CUCM) to Public Switch Telephony Network or to any other VoIP system with a SIP Trunk, is how to configure SIP Early…