Description
Overview
The Cisco Customer Success Manager (DTCSM) v2.1 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes.
The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies.
This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the Cisco Customer Success Manager (820-605 CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.
Course Objectives
After taking this course, you should be able to:
- Describe the role of the Customer Success Manager
- Describe the tools that the Customer Success Manager uses to ensure customer experience
- Describe the lifecycle approach to customer experience
Target Audience
- Individuals preparing for the Cisco Customer Success Manager Specialist certification
- Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology
Course Prerequisites
This course has no formal prerequisites, but we recommend that you have:
- Experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology
Certification
- Associated Certification: Cisco Customer Success Manager
- Associated Exam: 820-605 CSM